FAQ
Most frequent questions and answers
Each of our carers is fully aware of how long the pre-agreed care time for each client is for. Unless previously agreed, they should not leave earlier or stay later than the pre-agreed time. If you believe that you are not receiving the correct amount of care time or too much, please contact our head office directly.
You would need to contact us with a basic understanding of what your needs may be. We can then arrange to have someone come and meet you to discuss your needs further and to conduct an assessment. We can then work out what would work best for you and come to an arrangement that suits both parties.
We accept payment via cheque or bank transfer.
There is potential to get help with fees depending on your (or your loved one’s) individual and financial circumstances. We can talk through your options once we have met with you and completed an assessment. For a full list of our fees, please contact us via our contact us page.
All of our carers have full, enhanced DBS checks and are meticulously referenced before they start working for us. They should also arrive in our signature pink uniform and have fully visible identification on them at all times.
If you feel that the current care package isn’t working for you, please do get in touch with head office and we will be more than happy to discuss what changes you would like to make.
We will always attempt to provide the same carer each day in order to build a rapport and familiarity with the client. However – we can’t always factor in unforeseen circumstances such as sickness.